Technical Onboarding Support Executive - German speaker (f/m/d)

Awin AG seeks a German-speaking Technical Onboarding Support Executive to guide top brands through technical integration. This entry-level hybrid role in Switzerland requires strong analytical and communication skills in English and German.

This position focuses on helping major brands launch successfully on the Awin Network by delivering high-level technical support during the integration phase. The role demands close collaboration with both marketing and technical teams to ensure bespoke online tracking technology is deployed correctly. It is designed as a fast-paced environment where employees can expand their expertise and pursue internal career growth.

Responsibilities

• Deliver comprehensive technical integration assistance to clients during their launch onto the Network.
• Serve as the primary technical liaison, providing clear and concise guidance to clients.
• Rapidly identify errors within client configurations and propose viable solutions.
• Address and negotiate objections regarding setups that fall below established team standards.
• Work towards monthly integration targets, with incentives available for exceeding performance goals.
• Conduct technical reviews and sign-offs for work completed by other team members.
• Document and escalate platform bugs or technical issues as necessary.
• Maintain and update internal and external knowledge base resources.
• Deliver high-level training sessions to internal colleagues.
• Test new platform features and developments.

Requirements

• Proficiency in web languages including HTML, SQL, and JavaScript, with PHP knowledge being advantageous.
• Solid understanding of e-commerce platforms and their operational use.
• Fluent command of both English and German (C1+ level).
• Strong analytical capabilities combined with the ability to see the broader context.
• Excellent communication skills, preferably backed by customer service experience focused on relationship building.
• An IT-related degree or equivalent professional work experience.

Nice to have

• Prior knowledge or experience with PHP.

What the company offers

• A four-day flexi-week allowing one lighter or fully disconnected day per week at full pay, without reducing annual holiday entitlement.
• A hybrid working model built on mutual trust and flexibility.
• A monthly allowance to offset running costs and a furniture package for home office setup.
• Access to wellbeing initiatives and sports offers to support mental and physical health.
• Extensive training resources through the Awin Academy for professional and personal development.
• A peer-to-peer recognition program enabling colleagues to reward each other with vouchers.

About the company

Established in 2000 and part of the Axel Springer group, Awin fosters a dynamic, social, and inclusive culture. The company operates in a virtual environment that encourages social interaction and champions diversity, inclusion, and authenticity. Awin welcomes individuals from all backgrounds, identities, and experiences.

• Dynamic, social, and inclusive workplace culture.
• Virtual hub for social activities to nurture team connection.
• Strong commitment to diversity, inclusion, and authenticity.
• Welcoming environment for all backgrounds and identities.
• Part of the larger Axel Springer group.