Windows Client Customer Service Representative

Concentrix Schweiz AG seeks a Mid-level Windows Client Customer Service Representative for a remote role in Switzerland, focusing on technical support for Windows environments.

The company is looking for a professional to deliver technical assistance for Windows clients through various communication channels. The position centers on diagnosing and resolving software, hardware, and connectivity problems to ensure smooth user experiences.

Responsibilities

• Offer technical help via phone, email, and chat for Windows 10, Windows 8, and older versions.
• Identify and fix issues related to software, hardware, and network connectivity for Windows devices.
• Help users manage system settings, updates, drivers, and performance tuning.
• Walk customers through installation, configuration, and troubleshooting procedures.
• Keep up to date with common Windows bugs, patches, and security updates.
• Maintain high service standards by being professional, patient, and clear in all interactions.
• Support users with endpoint security tools like BitLocker, Defender, and Microsoft Endpoint Manager.
• Address basic issues involving Active Directory, Group Policy, Microsoft 365, networking, drivers, and peripherals.
• Finish all mandatory training within the specified deadlines.
• Attend regular one-on-one meetings with managers or direct reports.

Requirements

• 5–10 years of experience in customer service, technical support, or IT helpdesk roles.
• Strong knowledge of Windows 10, Windows 8, and legacy Windows systems such as Windows 7 and XP.
• Familiarity with system settings, command-line tools, troubleshooting techniques, and common Windows-related issues.
• Knowledge of endpoint security solutions, including BitLocker, Defender, and Microsoft Endpoint Manager.
• Basic knowledge of Active Directory, Group Policy, and Microsoft 365 integration.
• Basic understanding of networking, drivers, and peripheral device management.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills with attention to detail and patience.
• Demonstrated commitment to delivering a positive and seamless customer experience.

Nice to have

• Knowledge of virtualization technologies such as Hyper-V and VMware is an advantage.