Account Manager (80%-100%)

Xelon AG seeks a Senior Account Manager in Zug to drive customer growth and satisfaction for its Swiss cloud infrastructure services. The role combines sales acquisition with account management in a hybrid setup.

This position acts as the vital bridge between clients and technical departments, ensuring that long-term partnerships thrive and customer needs are met. As Xelon AG pursues its goal of becoming the leading Swiss Cloud Enabler, this role is essential for delivering secure, scalable, and automated cloud solutions to regulated industries while expanding the company's market presence.

Responsibilities

• Drive new business acquisition through both proactive outreach and managing incoming leads.
• Expand and nurture relationships with existing clients, including MSPs, ITSPs, and mid-sized enterprises.
• Act as the main liaison for all customer questions and service requests.
• Develop enduring partnerships with key decision-makers at client organizations.
• Spot opportunities to increase revenue through upselling and cross-selling strategies.
• Manage the complete sales journey for new accounts, from initial contact through onboarding.
• Collaborate with internal technical teams to ensure seamless solution delivery.
• Assist in the initial onboarding phase for newly acquired customers.
• Track account health metrics and generate regular performance reports.
• Anticipate potential challenges and resolve issues quickly to preserve high satisfaction levels.

Requirements

• Minimum of five years of professional experience within the technology sector.
• At least two years of dedicated experience in account management, sales, or customer success, specifically focused on IT infrastructure.
• Strong grasp of IT infrastructure components, including IaaS, PaaS, SaaS, public and private clouds, virtual machines, and containers.
• A bachelor’s degree or equivalent qualification in Information Systems, Business, Marketing, or a related discipline.
• Fluency in both German and English for written and verbal communication.
• Ability to understand and participate in conversations conducted in Swiss German.
• Practical experience utilizing CRM platforms like Salesforce or HubSpot.
• Demonstrated history of achieving or surpassing established sales targets.

Nice to have

• A self-driven entrepreneurial mindset with a proactive approach to initiative.
• Proficiency in languages other than German and English.
• Conversational ability in Swiss German.
• Prior hands-on usage or certification in HubSpot.
• An openness to AI-driven workflows and tools.
• The capacity to propose improvements for sales and marketing operations.

What the company offers

• A competitive base salary complemented by performance incentives linked to sales growth.
• Significant autonomy to influence the expansion of a fast-growing technology scale-up.
• Flexible scheduling options and the possibility to work remotely.
• Use of cutting-edge tools within an innovative work environment.
• Opportunity to collaborate with a young and energetic team.

About the company

Xelon AG operates as a technology scale-up with a robust existing client base, focusing on providing secure and automated cloud infrastructure for regulated sectors. The organization is driven by a mission to become the premier cloud enabler in Switzerland, fostering a culture centered on innovation, technology, and customer-centricity.

• A strong emphasis on technological innovation and customer focus.
• A dynamic environment within a growing tech scale-up.