Business Development & Account Manager (Zürich, 100%)

Loki Robotics seeks a Business Development & Account Manager in Zürich to lead early-stage commercial growth, sales strategy, and customer success as one of the first hires in the function.

As one of the initial commercial team members, this position operates at the forefront of the company's expansion. The role is responsible for shaping sales, account management, and customer success strategies while collaborating directly with the founders to drive business development and ensure client satisfaction.

Responsibilities

• Source and secure new clients across designated sectors using both inbound and outbound methods.
• Serve as the main liaison for clients, managing relationships and acting as the primary point of contact.
• Expand existing accounts by cultivating stakeholder connections and spotting additional business opportunities.
• Collect user feedback and collaborate with engineering and product teams to implement improvements.
• Lead customer discovery efforts and assist in guiding the integration of the complete deployment solution.
• Manage the onboarding process and ensure ongoing success for newly acquired accounts.

Requirements

• At least five years of experience in business development, enterprise sales, account management, or comparable commercial positions.
• Background in startup settings, preferably within technology, SaaS, automation, or robotics industries.
• Demonstrated history of managing complex B2B and enterprise customer relationships independently.
• Strong commercial acumen with the ability to balance deal closure, relationship nurturing, and operational execution.
• Self-motivated individual who thrives in a startup environment characterized by high autonomy, ownership, and ambiguity.
• Fluent English communication skills.

Nice to have

• Proficiency in German, Italian, or French.

What the company offers

• Join a pioneering company at the cutting edge of physical AI, operating one of the world's fastest-growing robot fleets.
• Shape the go-to-market strategy as an early commercial hire, working closely with the founding team.
• Exercise significant ownership over company growth metrics and customer success outcomes.
• Collaborate with a high-performing, ambitious team dedicated to defining the future of physical services through speed and autonomy.

About the company

Loki Robotics is a forward-thinking organization focused on advancing physical AI technology. The company culture emphasizes rapid learning and a deep commitment to building high-quality products, fostering an environment where team members are encouraged to take initiative and drive meaningful results.

• Values individuals who learn quickly and are dedicated to creating excellent products.