IT Supporter

SUMMIT RECRUITMENT AG seeks a Junior IT Supporter in Zürich for on-site first and second-level technical assistance, focusing on user support, system troubleshooting, and workflow automation.

This position serves as the primary technical contact for end-users, handling both remote and in-person support requests. The role is responsible for maintaining system connectivity, managing user access, and developing automated processes to improve service efficiency.

Responsibilities

• Deliver first and second-tier technical assistance via phone and in person.
• Provide hands-on support for client PCs, mobile devices, telephony systems, and Business Skype.
• Manage network infrastructure including LAN, WLAN, WAN, and wireless hotspots.
• Handle new employee onboarding and account provisioning.
• Oversee identity and access management protocols.
• Troubleshoot issues related to servers, virtual environments, Azure Cloud, databases, and applications.
• Manage service requests and resolve incidents according to established procedures.
• Define, execute, and automate workflows to enhance operational efficiency.

Requirements

• Bachelor’s degree in Information Technology or equivalent qualification.
• Several years of experience working in an IT Service Desk environment.
• Fluent proficiency in both German and English.
• Strong customer service mindset with excellent interpersonal skills.
• Ability to prioritize tasks and maintain clarity under pressure.
• Proactive, solution-oriented approach to problem-solving.
• Self-motivated with the ability to work independently.
• Experience collaborating within international teams.

Nice to have

• Proficiency in additional languages beyond German and English.