Medi24 Training Specialist (Bern) Allianz Partners Health (f/m/d)

Allianz Suisse seeks a Training Specialist in Bern to deliver and design instructor-led training for Medi24 platforms globally, reporting to the Senior Training Specialist.

This position focuses on providing instructor-led training across all Medi24 platforms, working alongside a global team of specialists and designers. The role involves implementing training delivery and design strategies to support business needs and ensure operational excellence.

Responsibilities

• Provide instructor-led training sessions both in-person and remotely across global operations.
• Design and develop training and onboarding programs using established methodologies and business requirements.
• Facilitate new hire onboarding and ensure consistent best practices are followed worldwide.
• Integrate new employees into the business through orientation sessions.
• Review training materials regularly to maintain audit compliance and reflect business updates.
• Work with Instructional Designers to create training materials, aids, and manuals.
• Stay informed about IT system updates, regulatory changes, product modifications, and digital assets.
• Partner with the Global Ops Training Unit to create customized e-learning courses.
• Monitor product and process changes and address staff questions regarding the blended e-learning platform.
• Serve as a subject matter expert for new client onboarding and medical training content.
• Effectively communicate changes and updates to relevant management stakeholders.
• Support the implementation of a monthly training plan to address knowledge gaps and enhance performance.
• Develop customized training plans based on identified needs and stakeholder feedback.
• Assess training effectiveness using quantitative and qualitative feedback.
• Manage the new hire academy support network.
• Track training impact through data analysis and speed to competency metrics.
• Maintain the e-learning knowledge base.

Requirements

• Minimum of two years of experience as a Trainer or in a related role, utilizing proven training methodologies for online and classroom learning.
• Medical qualification: Registered Nurse (HF/FH), Paramedic, Midwife, or Medical Practice Assistant (MPA).
• Fluency in German and/or French.
• English language skills are an advantage.
• Proficiency in Microsoft Office applications.
• Ability to prioritize workload and manage time effectively.
• Customer-focused approach.
• Strong attention to detail, analytical, and problem-solving skills.
• Strong communication (verbal & written) and interpersonal skills.
• Ability to work effectively within a multicultural team environment.
• Ability to work on own initiative.
• Excellent presentation skills.
• Basic familiarity with available AI tools such as ChatGPT.

About the company

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for employees, their ambitions, dreams, and challenges makes Allianz a unique employer. The company fosters an inclusive workplace where people and performance both matter, grounded in integrity, fairness, inclusion, and trust.

• Allianz Group is one of the most trusted insurance and asset management companies in the world.
• Caring for employees, their ambitions, dreams, and challenges makes Allianz a unique employer.
• Inclusive workplace where people and performance both matter, grounded in integrity, fairness, inclusion, and trust.