Sales Force Effectiveness Manager / Customer Operations Manager

CTC Resourcing Solutions AG seeks a Sales Force Effectiveness Manager for a 18-month onsite contract in Basel, supporting global pharmaceutical export operations.

The company is a major global pharmaceutical leader based in Basel, specializing in oncology, ophthalmology, neuroscience, and dermatology therapies. This role supports the organization's export business by managing commercial operations, ensuring compliance, and optimizing processes across more than 80 countries.

Responsibilities

• Deliver high-quality service to over 150 contracted partners and local entities in 80+ export markets to facilitate commercial activities and product supply.
• Prepare, review, approve, and archive all export-related documentation in strict adherence to country-specific rules and internal compliance standards such as NFCM and SOX.
• Analyze pricing and condition data to inform commercial decisions regarding export activities.
• Maintain and monitor price and condition master data in compliance with the Financial Controls Manual (NFCM).
• Train staff on the use of PricePro and TPES systems to ensure correct utilization.
• Assist in drafting and reviewing distribution agreements and other legal documents for customers or specific countries.
• Independently manage all export documentation while collaborating closely with various internal functions.
• Verify that commercial offers, tender quotations, pro-forma invoices, and undertaking letters are accurate, complete, and compliant before external communication.
• Issue pro-forma invoices to designated countries to enable commercial transactions and secure import licenses as required.
• Provide price certificates to assigned countries in coordination with Global Pricing & Market Access for product launches and re-registrations.
• Identify and implement opportunities to simplify export operations processes.
• Support process redesign initiatives from initiation through implementation and monitoring to enhance compliance, quality, efficiency, and customer satisfaction.

Requirements

• Valid Swiss or EU citizenship, or appropriate working/residency permit.
• University degree in Economics, Business Administration, or Finance.
• Fluent proficiency in English, both spoken and written.
• Minimum five years of experience in multinational commercial, business administration, or finance roles within the pharmaceutical sector.
• At least three years of specialized experience in pharmaceutical export business, with deep knowledge of commercial operations in small and mid-size emerging markets.
• Proficiency in PricePro, TPES, SAP (SD, FI modules), and MS Office.
• Proven ability to work effectively in multinational, matrixed organizations and cross-functional teams.
• Demonstrated project management experience.

Nice to have

• Knowledge of additional languages, such as French, is considered an advantage.

About the company

The client is a leading global pharmaceutical company headquartered in Basel, Switzerland, with a focus on novel therapies in oncology and ophthalmology, while also developing pipelines in neuroscience and dermatology. The organization is currently undergoing a cultural transformation and shifting its external perception.

• The company is actively transforming its internal culture and external brand perception.