Specialist Client Services and Front Support

Vontobel seeks a Specialist Client Services and Front Support in Zurich for a full-time onsite role. The position supports Wealth Management front office teams with first-level technical and operational assistance, ensuring high client service standards.

This role is part of the Service Hub team and serves as the primary support point for Relationship Managers, Assistants, and Front Office staff. It ensures seamless operations and exceptional client service by providing timely, effective first-level assistance.

Responsibilities

• Quickly troubleshoot and resolve initial support issues for front-office staff.
• Help with technical tools and systems to maintain smooth daily workflows.
• Address access rights, base data problems, and workflow-related questions.
• Support front-office banking processes and handle general operational inquiries.
• Act as a central contact to maintain operational efficiency and improve client experience.

Requirements

• Prior experience in IT support or a similar role, preferably in wealth management or financial services.
• Strong understanding of Wealth Management front-office operations, technical tools, and banking procedures.
• Commitment to delivering direct, personalized phone support with a friendly, professional, and calm approach, even under pressure.
• Practical, hands-on mindset with curiosity, a willingness to learn, and a focus on sustainable problem resolution.
• Client-focused attitude, proactive behavior, and sharp attention to detail when identifying and fixing issues.
• Willingness to work full-time onsite to enable close team collaboration and direct front-office support.
• Excellent communication and interpersonal abilities, with C2 German and C1 English proficiency in both speaking and writing.

What the company offers

• Prime Zurich location with collaborative spaces, including rooftop terraces, and complimentary lunch.
• Inclusive, diverse team working in an open-plan office environment.
• Access to modern technology to support performance and career growth.
• Agile work culture emphasizing innovation, collaboration, and mutual trust.
• Flat organizational structure that encourages teamwork across all levels.
• Campus-style atmosphere with a strong sense of collaboration.

About the company

Vontobel is a family-owned, publicly listed company headquartered in Zurich, with over 2,000 professionals across 28 global locations. The company emphasizes long-term thinking, sustainability, and client-focused innovation. Its diverse team values different perspectives and hires individuals committed to excellence in a dynamic environment.

• Team members take ownership, embrace challenges, and continuously seek to learn and improve.
• The company supports personal and professional growth while contributing to clients' and society's better futures.
• Vontobel fosters a diverse, inclusive environment where unique viewpoints are valued.
• Employees are encouraged to deliver results in a fast-changing, dynamic world.