Support Engineer

AB InBev seeks a Mid-level Support Engineer for a remote role in Switzerland to drive digital transformation within the Growth Group by ensuring system reliability and automating processes.

This position sits within the Growth Group, a unified team combining B2B, DTC, Sales & Distribution, and Marketing functions. The group aims to scale growth opportunities by leveraging new technology and deeply understanding customer needs. The engineer will play a key role in this digital transformation effort.

Responsibilities

• Partner with cross-functional teams to design, deploy, and monitor both new and legacy services.
• Develop and refine change management and release workflows.
• Automate existing processes to enhance efficiency and reduce manual effort.
• Implement robust observability and logging strategies, including proactive monitoring, alerting, and anomaly detection.
• Resolve production issues while project teams are occupied, using scripts, automation, and infrastructure scaling.
• Escalate to third-party vendors when necessary to resolve external dependencies.
• Maintain and improve operational runbooks.
• Conduct root cause analyses with teams to prevent future incidents.
• Work with infrastructure and security groups to build scalable, secure, and resilient systems.
• Apply Support Engineering practices, such as defining Service Level Objectives (SLOs) and error budgets.
• Align processes with the Operations team to ensure smooth coordination.
• Participate in capacity planning and access management procedures.

Requirements

• A university degree in a computing-related field, such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development.
• Strong foundation in object-oriented design, data structures, algorithms, and problem-solving techniques.
• Practical experience with CI/CD tools like Azure DevOps and ArgoCD.
• Familiarity with SRE and Support Engineering methodologies and culture.
• Hands-on experience with Kubernetes, Docker, Azure, RabbitMQ, AWS, Java, and Python.
• Proficiency in monitoring platforms such as New Relic, DataDog, and Grafana.
• Advanced English communication skills, both written and spoken.
• Experience working within Agile project environments.

Nice to have

• A strong passion for software development and quality assurance.
• Motivation to build high-impact solutions that serve millions of users.
• Experience in environments that foster a DevOps culture.
• Creativity in problem-solving and a drive for continuous improvement.
• Clear communication skills to identify issues and requirements across teams.
• Autonomy in prioritizing tasks and evaluating the impact of outcomes.
• Ability to take ownership of early-stage projects and build solutions from scratch.

What the company offers

• Performance-based bonus.
• Attendance bonus.
• Private pension plan.
• Meal allowance.
• Casual office environment and dress code.
• Additional days off.
• Health, dental, and life insurance.
• Medicine discounts.
• WellHub partnership.
• Childcare subsidies.
• Discounts on Ambev products.
• Clube Ben partnership.
• Scholarship opportunities.
• School materials assurance.
• Access to language and training platforms.
• Transport allowance.

About the company

AB InBev is the leading global brewer and ranks among the world’s top five consumer product companies. The firm holds the number one or two position in many of the world’s top beer markets. The Growth Group, where this role is based, develops digital products including BEES, Ze Delivery, TaDa Delivery, and PerfectDraft.

• Leading global brewer with top-tier market presence.
• Focus on digital transformation and customer-centric innovation.
• Development of popular digital delivery and product platforms.