GCS Molecular Labs Senior Specialist – Hardware & Software

Roche seeks a Senior Specialist for Hardware & Software in Rotkreuz, CH. This onsite role involves advanced troubleshooting, technical expertise, and project leadership for global customer support.

As a member of the Global Customer Support team, this position focuses on supporting products available on the market. The specialist provides advanced second-level troubleshooting and acts as a technical authority on complex projects that demand a deep understanding of various systems and products.

Responsibilities

• Handles intricate Level 2 support cases by leveraging deep expertise in hardware maintenance and network concepts.
• Maintains service manuals by updating content, retiring obsolete documents, and verifying the accuracy of all published materials.
• Chairs design review committees, offering service insights, approving design modifications, and generating required documentation.
• Designs and updates training programs, instructs diverse audiences, and performs audits to maintain training standards.
• Defines service needs for development initiatives, promotes functional objectives, and partners with teams to resolve difficult issues.
• Generates service documentation for internal and external training prior to Launch Decision and for ongoing products as required.
• Applies basic project management techniques to guarantee projects are finished on schedule and meet quality standards.

Requirements

• Bachelor's degree in Medical Technology, Microbiology, Information Technology, or a related field, or comparable professional experience.
• Four years of progressive experience, including three years specifically within the industry or diagnostics sector.
• Five years of technical support experience in customer-facing positions, covering troubleshooting, training, and working with electromechanical devices.
• Hands-on experience with Linux commands and navigating log files via the command line interface (CLI).
• Capability to interpret electrical, mechanical, and assembly drawings, schematics, and service manuals.
• Skilled in operating test equipment like digital multimeters and calibrated gauges, as well as hand tools such as screwdrivers and wrenches.
• Experience with sequencing instruments and NGS technologies, demonstrating knowledge of sample preparation workflows and Molecular Biology/Biochemistry concepts.

About the company

Roche is a global company with over 100,000 employees dedicated to advancing science. The company's mission is to prevent, stop, and cure diseases while ensuring everyone has access to healthcare today and for generations to come. The culture encourages personal expression, open dialogue, and genuine connections, where employees are valued, accepted, and respected for who they are.

• Culture encourages personal expression, open dialogue, and genuine connections, where employees are valued, accepted, and respected for who they are.
• Mission is to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
• More than 100’000 employees across the globe are dedicated to advance science.