Senior Manager, Client Lead

Blockstream seeks a Senior Manager, Client Lead in Geneva, CH, to own enterprise client relationships, drive service adoption, and expand accounts in fintech and digital asset sectors. The role requires 7-10 years in client or service sales, with expertise in regulated financial environments and fluency in Swiss German, German, and English.

This senior client-facing role within Blockstream’s Service & Enterprise Solutions organization is responsible for managing key enterprise and institutional accounts. The position acts as the primary commercial and relationship owner, ensuring client needs are understood and translated into successful engagements, while driving account growth and long-term client satisfaction.

Responsibilities

• Take full ownership of client programs, from identifying opportunities and selling services to leading cross-functional teams through complex engagements.
• Manage relationships with senior stakeholders in enterprise and institutional clients across banking, custody, payments, and digital asset sectors.
• Serve as the main contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams.
• Engage clients to uncover needs, shape service opportunities, and sell Blockstream’s offerings including implementation, integration, and ongoing support.
• Collaborate with Solutions and Delivery leadership to define client engagement scope, value, and expectations.
• Lead account planning, pipeline development, and service expansion for assigned clients.
• Support pre-sales efforts, including proposal creation, pricing discussions, and commercial negotiations.
• Ensure alignment between client expectations, contract terms, and delivery outcomes.
• Monitor client satisfaction, address concerns proactively, and manage escalations with Delivery leadership.
• Organize and lead client governance meetings such as steering committees and quarterly business reviews.
• Advocate for client needs internally by providing structured feedback to Product, Solutions, and Service teams.
• Participate in go-to-market activities, including client references and case study development.

Requirements

• 7 to 10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure.
• Track record of successfully managing and growing enterprise or institutional client accounts.
• Proven experience selling and managing professional services, platform services, or complex technology solutions.
• Ability to act as a trusted advisor to senior client stakeholders.
• Experience in regulated industries such as banking, custody, payments, or capital markets.
• Strong commercial skills including deal structuring, pricing, and contract management.
• Self-motivated individual capable of collaborating across multiple teams and geographies, delivering high-quality, high-touch client engagement throughout all project phases.
• Excellent communication, negotiation, and stakeholder management abilities.
• Experience working cross-functionally with technical, delivery, and product teams.
• Must be fluent in Swiss German, German, and English.
• Location: Switzerland, with primary focus on Zurich and Geneva.

Nice to have

• Experience with blockchain, digital asset, or crypto infrastructure platforms.
• Background in consulting, system integration, or managed services organizations.
• Familiarity with custody, payments, treasury, or capital markets systems.
• History of managing multi-year enterprise service engagements.
• Interest in advancing into Director-level client or commercial leadership roles.

About the company

Blockstream, founded in 2014 by cryptographers and engineers passionate about Bitcoin, is the leading Bitcoin company. It delivers advanced infrastructure solutions for enterprises, institutions, and individual Bitcoin users, including self-custody tools, financial products, scaling technologies, and enterprise blockchain platforms.

• Founded in 2014 by Bitcoin enthusiasts and engineers.
• Recognized as the leading Bitcoin infrastructure company.
• Develops cutting-edge solutions for self-custody, financial products, scaling, and enterprise blockchain.